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All Products
Payment
You can use the following payment methods.
- Credit cards
- For additional payment details, please see this page.
There are some products that do not accept credit card payment. Please check the product details page.
Shipping
| Total order amount | Postage |
|---|---|
| If the amount is less than 6,000 yen (tax included) | 550 yen (tax included) |
| If the amount is 6,000 yen (tax included) or more | free |
- Your package will be shipped within 3 - 7 business days. DHL and FedEx utilize the volume weight method to calculate the weight of a package. This calculation is based on the package's size rather than its actual weight. Since shipping costs are determined not only by weight, but by package size and weight, the delivery price therefore changes according to the size of your package and not the weight. .
- For more details regarding shipping and delivery, please refer to this page.
Returns and cancellations
- A 10% cancellation fee will be incurred upon canceling your order. Totemo Japan will fully refund you if: .
- Delived roduct does not match its description.
- For other details regarding returns and exchanges, please refer to this page.
- The package is lost or does not arrive at its destination, or product is damaged.